Captcha Help, Questions and Answers
How to send form results to more than one email address?
Our free Captcha script doesn't support multiple emails.
Please refer to our Web Form Management service which provides greater
functionality and allows up to 8 email addresses.
My form submits only first time, then it keeps showing same Captcha numbers and letters. What is the problem?
Please make sure your browser doesn't store the captcha image in the cache.
Add this code after the <head> tag of your page:
<meta http-equiv="cache-control" content="no-cache" />
<meta http-equiv="pragma" content="no-cache" />
When I submit my form I always get this error: "Form processing code is incorrect", even if I know exactly it was correct.
What is the problem?
Please verify your code. Value of the "skip_SnapHostID" field must match id of the captcha image.
Is there a way to hide the "send to" email address so bots don't pick that up?
Our free Captcha script requires you to specify your email
address in the HTML code; bots can pick it up.
However with Web Form Management, your e-mail address(es)
are stored in a secured database - they are not exposed to bots.
My forms are in French as well as English. Can your server take "multilingual" forms?
Yes. Please do not forget to place this tag inside <head> ... </head> in your HTML file:
<meta http-equiv="content-type" content="text/html;charset=UTF-8" />
How to make some fields "required"?
Required fields are not verified by the script. Please use client-side validation instead. See our example at
Ready-To-Use Web Forms.
The validation is done by JavaScript. The information is validated before the form is submitted.
Do I have to use POST method in my form?
No, the script will work with both POST and GET methods.
Does it matter if my website is on UNIX or Windows platform?
You don't need to worry about your server OS - the script is located on our server.
I don't want to receive info from some of my form's field. What should I do?
Field names started with "skip_" will not be sent; use this for submit buttons, etc.
For example: name="skip_submit".
How to get new "skip_SnapHostID"?
If you want a new "skip_SnapHostID" you need to refresh (click F5 or Cntrl+F5)
this page.
A new code will be automatically generated.
How many forms can I use on my website?
You can use as many forms on your website as you want.
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